Join Overwhelmed to Organised and learn how to take control of your time, team, systems, and operations without the constant stress, firefighting and overwhelm.
Join Us For The Next Overwhelmed 2 Organised Masterclass. Secure your space to start transforming your practice operations.
July 32st 2026 / Sept 19th 2026
Andover / Birmingham
08:30 AM – 05:00 PM
Learn how to lead with confidence, build accountability, and get the best from your team.
Build a positive, high-performing culture through better communication, trust, and team engagement.
Discover practical systems to simplify compliance and keep your practice inspection-ready all year round.
Create streamlined processes that reduce stress, save time, and improve day-to-day practice performance, using modern AI & digital assistance.
Understand the key numbers that drive practice success and learn how to use them to make better decisions.
Deliver a consistently excellent patient journey that builds trust, improves loyalty, and supports long-term practice growth and reputation.
Most management courses focus on theory. This programme focuses on real-life experience, storytelling and actionable tips to ensure implementation and contribute to real change.
Outcome: Become an operational leader over an administrative support.
Outcome: Lead with confidence in a collaborative, thriving environment.
Networking opportunity with refreshments.
Outcome: Create an inspection-ready practice where compliance is embedded day to day as opportunities for excellence and growth.
Lunch break with networking opportunities.
Outcome: Deliver exceptional patient experiences, with a hospitality mindset.
Outcome: Think commercially and strategically to ensure the continued success of the business in a fast paced world.
Afternoon networking break with refreshments.
Outcome: Leave with a complete implementation plan, to ensure action - further supported with a post course follow up session.
Closing remarks, Q&A, and final networking.
Secure your seat today for the upcoming events
With over 25 years of experience in the dental industry, mostly serving as senior management, I am now passionate about sharing my experiences through mentoring and training to help new and aspiring Dental Practice Managers and Lead staff progress and build the skills, confidence, and systems they need to manage & lead successfully.
More recently, my achievements were over a decade of experience in multi-site management, operational leadership, business development and strategic planning, whilst working towards a PGDip in Senior Leadership via Alliance Manchester Business School. I have a combination of academic knowledge and experience from hands-on expertise in senior leadership, practice management and business development.
With a strong foundation in Psychology and Counselling, achieving an Honours Degree from Lancaster University in 2016, I bring a unique perspective to leadership, team collaboration and organisational growth. I show a commitment to both personal development and driving professional excellence, reinforced by the recent Distinction PGDip, with accreditation and membership of the City & Guilds Management Institute.
This masterclass is designed specifically for dental team members looking to gain confidence, implement effective systems, and successfully run their practice operations.
Learn strategic leadership, operational strategy, diary optimisation and performance improvement.
Master daily team collaboration, conflict resolution, time management and operational control.
Streamline front-of-house processes, diary schedules, recall systems, and patient retention workflows.
Develop leadership skills to progress your career into management and lead operational strategy.
Obtain the essential management tools, from CQC compliance to business KPIs and motivation.
Set up strong business, compliance, and time management systems to enable your managers to lead.
No prior formal management training is required. This course is designed for Practice Managers, Admin Leads, and aspiring leaders at any stage of their dental career. Through breakouts, activities and storytelling you will gain practical, actionable tools to immediately improve your practice operations and leadership skills.
Absolutely! We encourage multiple team members to attend, especially if you want to implement changes together. Group attendance helps embed learning across your practice, fosters collaboration and speeds up improvements.
Yes. You will receive a Verifiable CPD certificate that can be logged as part of your CPD portfolio.
Bring a notepad or laptop to take notes and complete interactive exercises. We’ll provide all templates and resources needed for the 90-day practice improvement workshop.
Yes. Lunch and refreshments are included for all delegates.
If you need to reschedule, please contact our team at least [X days] in advance. Your deposit can be transferred to a future course date.
You’ll leave with practical leadership strategies, improved systems, communication tools, and a 90-day implementation plan that can be applied immediately in your practice.
Yes. The principles, frameworks, and systems we teach scale to practices of any size. Storytelling and interactive exercises make the day relatable and adaptable to your team structure.
While this is a one-day intensive workshop - we provide resources, templates, and optional follow-up support to help you implement what you’ve learned. There will also be an opportunity to join a O2O WhatsApp group for ongoing peer to peer connection and support.
We limit numbers to ensure personal attention, group discussion, and interactive workshops. This ensures you get the maximum benefit and practical learning experience.
Register Your Interest
